- Title Pages
- LIST OF FIGURES
- CHAPTER 1 Introduction
- CHAPTER 2 Overview of the Cases
- CHAPTER 3 AT&T: Cooperation Is not Enough
- CHAPTER 4 FeiTQYie Dello Stato (The Italian State Railways): A Vision without Agreement
- CHAPTER 5 Lucent: Toward Strategic Engagement
- CHAPTER 6 Electricite de France: Moving Toward the National Policy Level
- CHAPTER 7 A “Full Engagement” Approach to Intervention
- CHAPTER 8 Techniques and Methods
- CHAPTER 9 The Consultant Role: Transference and Counter- transference
- CHAPTER 10 Assessing the Interventions: Achievements and Limitations
- CHAPTER 11 The Current Impasse
- CHAPTER 12 Toward Post-industrial Relations
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