AT&T: Cooperation Is not Enough
AT&T: Cooperation Is not Enough
This chapter describes two decades of effort at AT&T, starting with shopfloor worker participation with labour-management supervision; and gradually extending to dealing with strategic concerns including technological change, marketing, productivity, etc. Despite success in both economic and human terms, the effort ultimately fell victim to turbulence in the telecommunications industry. The chapter describes the importance of management and union leadership.
Keywords: union leadership, labour-management supervision, employee participation
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