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Agents of Change – Crossing the Post-Industrial Divide - Oxford Scholarship Online
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Agents of Change: Crossing the Post-Industrial Divide

Charles Heckscher, Michael Maccoby, Rafael Ramirez, and Pierre-Eric Tixier


This book focuses on the transition faced by business organizations and their stakeholders as they move from protected markets to open competition, and it explores how these changes can be facilitated by outside interveners/agents. Centering on four case studies — AT&T, Lucent, Electricité de France, and the Italian State Railways — the book analyses the approach to intervention, the problems created by existing systems of stakeholder dialogue, and the prospects for change. It draws two fundamental lessons. Firstly, that intervention in these situations must be broad and involving — a ‘full en ... More

Keywords: business organizations, protected markets, open competition, stakeholder relations, interveners, Lucent, Italian State Railways

Bibliographic Information

Print publication date: 2003 Print ISBN-13: 9780199261758
Published to Oxford Scholarship Online: January 2010 DOI:10.1093/acprof:oso/9780199261758.001.0001


Affiliations are at time of print publication.

Charles Heckscher, author
School of Management and Labor Relations, Rutgers University
Author Webpage

Michael Maccoby, author
President, The Maccoby Group

Rafael Ramirez, author
Department of Management and Human Resources, HEC-Paris, France
Author Webpage