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The Labyrinths of InformationChallenging the Wisdom of Systems$
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Claudio Ciborra

Print publication date: 2004

Print ISBN-13: 9780199275267

Published to Oxford Scholarship Online: September 2007

DOI: 10.1093/acprof:oso/9780199275267.001.0001

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(p.83) 5 Dérive
The Labyrinths of Information

Claudio Ciborra

Oxford University Press

This chapter does not pursue further the view of technology as being endowed with independent action, or even intentions. Rather, it reflects on the idea that one of the main characteristics of ICT as a modern phenomenon in organizations and society is that it is á la dérive: the information infrastructure might have enhancing effects but it also drifts. Through such reflection, we encounter the phenomenological middle ground where intentions of people and other resources mingle and blur; where learning and recalcitrance, hacking and inertia show up simultaneously. This allows us to ponder the far-reaching and unpredictable trajectories of modern technology in organizations.

Keywords:   ICT, technology, information infrastructure, drifting, systems development

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