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Digital Era GovernanceIT Corporations, the State, and e-Government$
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Patrick Dunleavy, Helen Margetts, Simon Bastow, and Jane Tinkler

Print publication date: 2006

Print ISBN-13: 9780199296194

Published to Oxford Scholarship Online: October 2011

DOI: 10.1093/acprof:oso/9780199296194.001.0001

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New Public Management Is Dead—Long Live Digital-Era Government

New Public Management Is Dead—Long Live Digital-Era Government

(p.216) 9 New Public Management Is Dead—Long Live Digital-Era Government
Digital Era Governance

Patrick Dunleavy

Helen Margetts

Simon Bastow

Jane Tinkler

Oxford University Press

This concluding chapter draws out the major lessons both for government and for the IT industry. For the United Kingdom, Australia, New Zealand, Japan, the Netherlands, United States, and Canada, it argues that new public management (NPM) is intellectually dead, an orthodoxy now played out and plagued by evidence of adverse by-product effects. NPM focused on disaggregation, competition, and incentivization changes. It also fragmented administrative institutions, dramatically increasing policy system institutional complexity, and somewhat reducing citizens' autonomous capacities to solve their own problems. NPM impaired government IT modernization by hollowing out public sector staffs and capabilities and bringing new contractually based risks and barriers into cross-government policy-making. An emerging post-NPM agenda has ‘digital era governance’ changes at its core, focusing on the reintegration of services, holistic and ‘joined-up’ approaches to policy-making, and the extensive digitalization of administrative operations.

Keywords:   information technology, new public management, digital era governance, digitalization, policy-making, United Kingdom, New Zealand, Japan, Netherlands, United States

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