Jump to ContentJump to Main Navigation
The Handbook of Behavioral Operations Management – Social and Psychological Dynamics in Production and Service Settings - Oxford Scholarship Online
Users without a subscription are not able to see the full content.

The Handbook of Behavioral Operations Management: Social and Psychological Dynamics in Production and Service Settings

Elliot Bendoly, Wout van Wezel, and Daniel G. Bachrach


This book provides insights into behavioral phenomena common to production and service settings. The text provides ready-to-play games and other activities that allow instructors to demonstrate the phenomena in class and corporate training settings, and applicable prescriptions for practice. The text relates biases and heuristics leveraged by workers and managers to their motivations and the complex real-world dynamics of a variety of operations management and supply chain contexts. In doing so it works to elevate systems thinking perspectives and their effectiveness in these settings. In part ... More

Keywords: behavioral operations management, motivation, supply chain, bias, heuristics, systems, games

Bibliographic Information

Print publication date: 2015 Print ISBN-13: 9780199357215
Published to Oxford Scholarship Online: May 2015 DOI:10.1093/acprof:oso/9780199357215.001.0001


Affiliations are at time of print publication.

Elliot Bendoly, editor
Associate Professor of Informational Systems and Operations Management and Caldwell Research Fellow, Goizueta Business School, Emory University, Atlanta, Georgia

Wout van Wezel, editor
Assistant Professor, Faculty of Economics and Business, University of Groningen, Netherlands

Daniel G. Bachrach, editor
Associate Professor of Management and Morrow Faculty Excellence Fellow, Culverhouse College of Commerce, University of Alabama, Tuscaloosa

Show Summary Details

subscribe or login to access all content.



Part One Background and Theoretical Considerations

Chapter 1 The Study of Behavioral Operations

Stephanie Eckerd and Elliot Bendoly

Part Two Lessons in Production and Service Contexts

Chapter 3 Synch and Swim

Elliot Bendoly

Chapter 4 Process and Perception

Steve V. Walton and Michael Alan Sacks

Chapter 5 Outflanking Undecided, Ever-Changing Puzzles

Wout van Wezel, Kenneth N. McKay, and Toni Wäfler

Chapter 7 The Wait or Buy Game

Anton Ovchinnikov

Chapter 9 Satisfaction Architect

Louis St. Peter, Walter L. Wallace, and Yusen Xia

Chapter 10 Sharing the Load

Diego Crespo Pereira and David del Rio Vilas

Part Three Lessons in Supply Chains and Integrative/Enabling Technology

Chapter 12 Kicking the “Mean” Habit

Jaime A. Castañeda and Paulo Gonçalves

Chapter 13 Sharing the Risk

Karen Donohue and Yinghao Zhang

Chapter 14 A Chain of Hands

Tung Nhu Nguyen and Khuong Ngoc Mai

Chapter 15 Supply Chain Negotiator

Young K. Ro, Yi-Su Chen, Thomas Callahan, and Tsai-Shan Shen

Chapter 16 ERP Simulator

David E. Cantor and Pamela Manhart

Chapter 17 The Fresh Connection

Sander De Leeuw, Michaéla C. Schippers, and Stefan J. Hoogervorst

Chapter 18 Wrapping It Up

Arturo Orozco and Miguel Estrada

Chapter 19 Behavioral Operations in Practice and Future Work

Elliot Bendoly and Daniel G. Bachrach

End Matter