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Reengineering IndiaWork, Capital, and Class in an Offshore Economy$
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Carol Upadhya

Print publication date: 2016

Print ISBN-13: 9780199461486

Published to Oxford Scholarship Online: October 2016

DOI: 10.1093/acprof:oso/9780199461486.001.0001

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PRINTED FROM OXFORD SCHOLARSHIP ONLINE (oxford.universitypressscholarship.com). (c) Copyright Oxford University Press, 2021. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 23 January 2021

In the Software Factory

In the Software Factory

(p.118) 3 In the Software Factory
Reengineering India

Carol Upadhya

Oxford University Press

Chapter 3 explores the organizational structures and practices that govern Indian IT workspaces and the mechanisms through which value is extracted from software labour. Drawing on interviews and workplace observations, it describes the panoptical and ‘process-driven’ management systems that are employed in these ‘software factories’ to exert control over the labour process as well as the time and knowledge of IT workers, practices that reflect the re-Taylorization of work in the ‘new economy’ as well as the flexibilization and individualization of labour. The chapter highlights the routinization and rationalization of IT work, the fashioning of software engineers into customer-oriented and self-governing service workers, and the responses of IT professionals to these modes of control and subjectification.

Keywords:   IT workspaces, software factory, software labour process, IT workers, re-Taylorization of work, subjectification, global service workers, rationalization, process-driven management systems, new economy

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