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Digital Government at Work – A Social Informatics Perspective - Oxford Scholarship Online
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Digital Government at Work: A Social Informatics Perspective

Ian McLoughlin and Rob Wilson


Digital Government at Work aims to provide a new perspective on the use of digital technologies to provide more joined-up public services. Drawing upon extensive research conducted from inside live projects over a ten-year period, the issue of how the digitalization of services can be made more relevant and useful to both front-line service providers and the citizens they are aimed at is subject to fresh scrutiny. Using insights from the field of social informatics, the authors illustrate the dangers of too much integration and centralization of data and suggest an alternative app ... More

Keywords: Digital government, public service innovation, co-production, social informatics, service integration, infrastructure, federation, joined-up government, users, appropriation

Bibliographic Information

Print publication date: 2013 Print ISBN-13: 9780199557721
Published to Oxford Scholarship Online: September 2013 DOI:10.1093/acprof:oso/9780199557721.001.0001


Affiliations are at time of print publication.

Ian McLoughlin, author
Distinguished Professor of Management, Monash University, Australia

Rob Wilson, author
Director, Centre for Knowledge, Innovation, Technology, and Enterprise