Jump to ContentJump to Main Navigation
EU Consumer Law and Human Rights$
Users without a subscription are not able to see the full content.

Iris Benöhr

Print publication date: 2013

Print ISBN-13: 9780199651979

Published to Oxford Scholarship Online: April 2014

DOI: 10.1093/acprof:oso/9780199651979.001.0001

Show Summary Details
Page of

PRINTED FROM OXFORD SCHOLARSHIP ONLINE (oxford.universitypressscholarship.com). (c) Copyright Oxford University Press, 2021. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 06 March 2021

Electronic Communication, Fundamental Rights Conflicts, and Consumer Participation

Electronic Communication, Fundamental Rights Conflicts, and Consumer Participation

(p.145) 6 Electronic Communication, Fundamental Rights Conflicts, and Consumer Participation
EU Consumer Law and Human Rights

Iris Benöhr

Oxford University Press

This chapter explores consumer protection in the telecommunications sector, taking a participatory and fundamental rights perspective. An introductory section describes how the EU policy in this area is slowly shifting from a competition-centred approach, to a stronger consumer-citizen focus, giving increasing importance to consumers’ access to universal services and to empowerment. The second section explores the role played by fundamental rights in this evolution, as for example the rights to information and to privacy are strengthened. ECJ case studies are then applied to exemplify the conflicts that may emerge between the consumers’ fundamental rights and other fundamental rights (such as the right to property), suggesting that a delicate balance will need to be drawn between these equally important rights. The third and final section analyses new tools to strengthen the regulatory involvement of consumers; for example, regulatory consultation mechanisms and the European Citizens’ Initiative.

Keywords:   Electronic communication, universal services, conflicting fundamental rights, participatory procedures

Oxford Scholarship Online requires a subscription or purchase to access the full text of books within the service. Public users can however freely search the site and view the abstracts and keywords for each book and chapter.

Please, subscribe or login to access full text content.

If you think you should have access to this title, please contact your librarian.

To troubleshoot, please check our FAQs , and if you can't find the answer there, please contact us .