Healthcare is a knowledge-based system. It draws on several different types of knowledge - scientific knowledge about biological processes, epidemiological knowledge about patterns of disease and risk factors, and clinical knowledge about how to treat medical problems. This book is concerned with a fourth type of knowledge that is equally important, but sometimes overlooked, namely how people experience health, illness, treatment and the delivery of care. In putting the book together our aim was to introduce readers to the various ways in which people’s experience of health and healthcare can be recorded, analysed and, where necessary, improved
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