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Understanding and Using Health ExperiencesImproving patient care$
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Sue Ziebland, Angela Coulter, Joseph D. Calabrese, and Louise Locock

Print publication date: 2013

Print ISBN-13: 9780199665372

Published to Oxford Scholarship Online: May 2013

DOI: 10.1093/acprof:oso/9780199665372.001.0001

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Understanding and using health experiences: the policy landscape

Understanding and using health experiences: the policy landscape

(p.150) Chapter 15 Understanding and using health experiences: the policy landscape
Understanding and Using Health Experiences

Bob Gann

Oxford University Press

Listening to the voice of patients is central to health policy. The Health and Social Care Act 2012 includes a commitment to the quality of experience undergone by patients, with a duty to involve each patient, carer and representative in decisions relating to their care. A new Information Strategy for health and care sets the direction for providing information to patients and the public, as well as capturing and acting on their experiences. User comment on products and services is a common phenomenon in consumer society. An increasing range of government and independent websites now allow patients to provide feedback to health and social care providers, and to share their stories with other patients. Considering the experience of other patients, through online communities, can be significant to decision making about treatment options. Policy issues include the role of the state, quality assurance and risk management.

Keywords:   Policy, Legislation, Patient ratings, Shared decision making, Choice, Quality assurance, Online communities

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