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Understanding and Using Health ExperiencesImproving patient care$
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Sue Ziebland, Angela Coulter, Joseph D. Calabrese, and Louise Locock

Print publication date: 2013

Print ISBN-13: 9780199665372

Published to Oxford Scholarship Online: May 2013

DOI: 10.1093/acprof:oso/9780199665372.001.0001

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PRINTED FROM OXFORD SCHOLARSHIP ONLINE (oxford.universitypressscholarship.com). (c) Copyright Oxford University Press, 2021. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 18 January 2021

Understanding the experience of illness and treatment

Understanding the experience of illness and treatment

(p.6) Chapter 2 Understanding the experience of illness and treatment
Understanding and Using Health Experiences

Angela Coulter

Oxford University Press

This chapter serves as an introduction to the topic, including a brief outline of the history and development of the field. It argues that understanding patients’ experiences is a crucial element in quality assurance, helping to redress the imbalance between the technological focus of much of modern medical care and the communication and caring skills that are so important to patients. The background to the policy focus on patient-centred care is outlined, the concept is defined, and some landmark studies of illness experiences are described. The chapter ends with a discussion on how the knowledge gained from studies of health and illness experiences can be used to transform the quality of care.

Keywords:   Patients’ experience, patient-centred care, historical context, case studies, knowledge translation

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