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Understanding and Using Health ExperiencesImproving patient care$
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Sue Ziebland, Angela Coulter, Joseph D. Calabrese, and Louise Locock

Print publication date: 2013

Print ISBN-13: 9780199665372

Published to Oxford Scholarship Online: May 2013

DOI: 10.1093/acprof:oso/9780199665372.001.0001

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Observing interactions as an approach to understanding patients’ experiences

Observing interactions as an approach to understanding patients’ experiences

(p.27) Chapter 4 Observing interactions as an approach to understanding patients’ experiences
Understanding and Using Health Experiences

Fiona Stevenson

Oxford University Press

The chapter examines observations of interactions as a means to understanding people’s experiences of health care. Focusing on non-participant observations of naturally occurring interactions, it considers how patients’ experiences in medical consultations may be understood through observations of the ‘work’ carried out in consultations. It outlines different approaches to data analysis, and the strengths and limitations of observational research. Different approaches to data collection are considered along with associated rationales and implications for analysis. It assesses how findings from observational research can contribute to improving patients’ experiences and inform and critique public policy. It concludes by examining the ways in which links between observational research and other research approaches can be made with the aim of improving understandings of people’s experiences of health care.

Keywords:   Non-participant observation, Experiences of health care, Qualitative research, Combining methods, Conversation analysis, Discourse analysis

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