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Skills in the Age of Over-Qualification – Comparing Service Sector Work in Europe - Oxford Scholarship Online
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Skills in the Age of Over-Qualification: Comparing Service Sector Work in Europe

Caroline Lloyd and Jonathan Payne


Across the developed world, most of us who work now earn our living in the service sector. However, the issue of what kind of service economy is sustainable and desirable, both in economic and social terms, is rarely debated. This book argues that this needs to change. National governments have emphasized the role of skills in achieving international competitiveness, higher living standards, and social inclusion. However, even prior to the 2008 financial crisis, problems of over-qualification, skills wastage, and poor job quality were becoming difficult to ignore. This raises important questio ... More

Keywords: skills, over-qualification, work organization, international comparisons, job quality, services, Norway, France, United Kingdom

Bibliographic Information

Print publication date: 2016 Print ISBN-13: 9780199672356
Published to Oxford Scholarship Online: October 2016 DOI:10.1093/acprof:oso/9780199672356.001.0001


Affiliations are at time of print publication.

Caroline Lloyd, author
Professor, School of Social Sciences, Cardiff University

Jonathan Payne, author
Reader in Employment Studies, Department of Human Resource Management, De Montfort University