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Cross-Cultural Technology DesignCreating Culture-Sensitive Technology for Local Users$
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Huatong Sun

Print publication date: 2012

Print ISBN-13: 9780199744763

Published to Oxford Scholarship Online: May 2012

DOI: 10.1093/acprof:oso/9780199744763.001.0001

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Sophie's Story: New Chocolate at Work

Sophie's Story: New Chocolate at Work

(p.113) 5 Sophie's Story: New Chocolate at Work
Cross-Cultural Technology Design

Huatong Sun

Oxford University Press

This chapter elucidates how action and meaning are interwoven in local uses, with a focus on the dialogic interactions of technology affordances, using an American case. It looks at how American business professional Sophie used mobile text messaging for emotional support in various work settings in order to juggle work, family life, and friendship. The “artful integration” process was accomplished due to her successful negotiation between instrumental and social affordances.

Keywords:   cross-cultural design, mobile messaging, instrumental affordance, social affordance, artful integration, identity, work and life balance

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