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The Inquiring OrganizationHow Organizations Acquire Knowledge and Seek Information$
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Chun Wei Choo

Print publication date: 2016

Print ISBN-13: 9780199782031

Published to Oxford Scholarship Online: December 2015

DOI: 10.1093/acprof:oso/9780199782031.001.0001

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Models of Human Information Behavior

Models of Human Information Behavior

(p.117) 6 Models of Human Information Behavior
The Inquiring Organization

Chun Wei Choo

Oxford University Press

This chapter examines how people behave as they seek and use information in different contexts. It discusses three influential models developed by Kuhlthau, Dervin, and Wilson, highlighting their roots in epistemology. Carol Kuhlthau’s information search process model analyzes information seeking as a process of knowledge construction that progresses through different stages, each characterized by different cognitive, affective, and behavioral dimensions. Brenda Dervin investigates information seeking through the metaphor of sensemaking. Her metaphor depicts a person traveling through time and space encountering a gap where the sense has run out, thus requiring the person to seek information in order to continue the journey. Tom Wilson (1997) proposes a general model of human information behavior that encompasses information needs, information seeking, and information processing and use.

Keywords:   information behavior, Carol Kuhlthau, Brenda Dervin, Tom Wilson, information seeking, sensemaking metaphor

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