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The Inquiring OrganizationHow Organizations Acquire Knowledge and Seek Information$
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Chun Wei Choo

Print publication date: 2016

Print ISBN-13: 9780199782031

Published to Oxford Scholarship Online: December 2015

DOI: 10.1093/acprof:oso/9780199782031.001.0001

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Information in Organizations

Information in Organizations

(p.141) 7 Information in Organizations
The Inquiring Organization

Chun Wei Choo

Oxford University Press

This chapter focuses on information behavior in organizational settings. It draws on epistemology, information behavior theory, and organization theory to analyze three clusters of organizational information behavior relating to information needs, information seeking, and information use. It then presents an integrative model of organizational information behavior that links information needs, seeking, and use into a larger cycle of organizational learning. The model highlights the flows of information and experience that can connect or disconnect these elements. The chapter also introduces the concept of an information culture, suggesting that the part of organizational culture that is concerned with information—the values, norms, and attitudes that people have about creating, sharing, and using information—would have a significant effect on organizational information behavior. A typology of information cultures is proposed.

Keywords:   information behavior, organizational information behavior, organization theory, organizational learning, information culture

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