Organizational Resilience: How Learning Sustains Organizations in Crisis, Disaster, and Breakdown
D. Christopher Kayes
Abstract
All organizational leaders should be concerned about learning and the consequences that ensue when learning is ignored. Learning becomes threatened when leaders value short-term performance over sustained learning, emphasize outcomes over process, and rely on rational decision-making models at the expense of learning from experience. Drawing on a wide range of examples from government, finance, engineering, and commercial air travel, this book illustrates how the breakdown of learning threatens organizational continuity. The book challenges conventional wisdom on why organizations fail by sugg ... More
All organizational leaders should be concerned about learning and the consequences that ensue when learning is ignored. Learning becomes threatened when leaders value short-term performance over sustained learning, emphasize outcomes over process, and rely on rational decision-making models at the expense of learning from experience. Drawing on a wide range of examples from government, finance, engineering, and commercial air travel, this book illustrates how the breakdown of learning threatens organizational continuity. The book challenges conventional wisdom on why organizations fail by suggesting that the breakdown of learning is behind many high-profile organizational failures. The book outlines ways that leaders learn from their experience and how learning translates into benefits for the organization. A strong case is built for why learning from experience should be on the daily agenda for all leaders.
Keywords:
crisis,
decision making,
disaster,
experience,
failure,
learning,
organization,
resilience
Bibliographic Information
| Print publication date: 2015 |
Print ISBN-13: 9780199791057 |
| Published to Oxford Scholarship Online: April 2015 |
DOI:10.1093/acprof:oso/9780199791057.001.0001 |
