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Do-It-Yourself DemocracyThe Rise of the Public Engagement Industry$
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Caroline W. Lee

Print publication date: 2014

Print ISBN-13: 9780199987269

Published to Oxford Scholarship Online: December 2014

DOI: 10.1093/acprof:oso/9780199987269.001.0001

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PRINTED FROM OXFORD SCHOLARSHIP ONLINE (oxford.universitypressscholarship.com). (c) Copyright Oxford University Press, 2021. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 15 January 2021

Activating Empathetic Citizens

Activating Empathetic Citizens

(p.150) 6 Activating Empathetic Citizens
Do-It-Yourself Democracy

Caroline W. Lee

Oxford University Press

What are the intended outcomes of public engagement? How are they engineered? Chapter 6 looks at the authentic transformations from cynical consumers to active citizens that public engagement practitioners seek. It investigates how these transformations, and their documentation in sophisticated surveillance systems, are rooted in corporate pressures for accountability and efficiency in the face of deep retrenchment. Public engagement can ease individual adaptations to a fragile economy characterized by tax increases and cutbacks in government programs, corporate benefit slashing, layoffs and restructuring, and nonprofit service reductions.

Keywords:   cynical consumers, active citizens, surveillance, accountability, retrenchment, restructuring

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