Conscious Listening, Mindful Presence—A Lesson Learned
This chapter explores lessons learned from the narratives of the people in the previous chapters. These include the value of empathy—understanding and appreciation of the cultural and circumstances of each person's life. It emphasizes the following problems: poor communication by the health-care providers and the inability of the affluent to empathize. It also describes Annie Dickens as a person of courage, Mr. Wheeler as a survivor, Joe Noble as a teacher, the Whites as symbols of loyalty and commitment through poverty, and Lucille Angel as a beloved mother.
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