Jump to ContentJump to Main Navigation
Building Cultures and Climates for Effective Human ServicesUnderstanding and Improving Organizational Social Contexts with the ARC mode$
Users without a subscription are not able to see the full content.

Anthony L. Hemmelgarn and Charles Glisson

Print publication date: 2018

Print ISBN-13: 9780190455286

Published to Oxford Scholarship Online: June 2018

DOI: 10.1093/oso/9780190455286.001.0001

Show Summary Details
Page of

PRINTED FROM OXFORD SCHOLARSHIP ONLINE (oxford.universitypressscholarship.com). (c) Copyright Oxford University Press, 2021. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 28 July 2021

Relationship-centered versus Individual-centered Human Service Organizations

Relationship-centered versus Individual-centered Human Service Organizations

(p.177) 13 Relationship-centered versus Individual-centered Human Service Organizations
Building Cultures and Climates for Effective Human Services

Anthony L. Hemmelgarn

Charles Glisson

Oxford University Press

The chapter explains that relationship-centered organizations place a priority on developing and sustaining a network of inter-organizational and intra-organizational relationships to serve clients. Case studies drawn from the authors’ experiences in human service organizations illustrate the application of this principle, including ensuring that strong networks are in place to serve clients and maintaining underlying beliefs, assumptions, and mindsets of service providers that support network development. Research and examples illustrate the importance of establishing effective relationships among service providers, between service providers and clients, and throughout the network of stakeholders associated with clients. A case study illustrates how the ARC process fosters a relationship-centered approach with external stakeholders to achieve client success.

Keywords:   relationship centered, ARC, network development, stakeholders, effective service relationships, organizational priorities, ARC principles, aligning priorities, innovation, intra-organizational relationships, inter-organizational relationships

Oxford Scholarship Online requires a subscription or purchase to access the full text of books within the service. Public users can however freely search the site and view the abstracts and keywords for each book and chapter.

Please, subscribe or login to access full text content.

If you think you should have access to this title, please contact your librarian.

To troubleshoot, please check our FAQs , and if you can't find the answer there, please contact us .