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Building Cultures and Climates for Effective Human ServicesUnderstanding and Improving Organizational Social Contexts with the ARC mode$
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Anthony L. Hemmelgarn and Charles Glisson

Print publication date: 2018

Print ISBN-13: 9780190455286

Published to Oxford Scholarship Online: June 2018

DOI: 10.1093/oso/9780190455286.001.0001

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PRINTED FROM OXFORD SCHOLARSHIP ONLINE (oxford.universitypressscholarship.com). (c) Copyright Oxford University Press, 2021. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 28 July 2021

Case Examples Illustrating the Importance of Social Contexts in Human Service Organizations

Case Examples Illustrating the Importance of Social Contexts in Human Service Organizations

Chapter:
(p.13) 2 Case Examples Illustrating the Importance of Social Contexts in Human Service Organizations
Source:
Building Cultures and Climates for Effective Human Services
Author(s):

Anthony L. Hemmelgarn

Charles Glisson

Publisher:
Oxford University Press
DOI:10.1093/oso/9780190455286.003.0002

This chapter provides case examples from the authors’ work within human service organizations that illustrate the importance of addressing OSCs: including culture, climate, and worker attitudes. These examples of the influence of OSC provide the reader with an understanding of how social contexts affect human services quality and outcomes along with implications for improving them. The chapter explains the sensitivity of human service effectiveness to OSC and describes the social processes that explain its influence. Case examples are used to illustrate the influence of shared mindsets and worker attitudes within OSCs. These examples include the influence of shared beliefs, assumptions, and attitudes of service providers on client and staff relationships that affect services quality.

Keywords:   organizational social context, OSC, soft technologies, evidence-based practices, worker attitudes, culture, climate, rigidity, mindsets

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