Building Cultures and Climates for Effective Human Services: Understanding and Improving Organizational Social Contexts with the ARC mode
Anthony L. Hemmelgarn and Charles Glisson
Abstract
This book explains how organizational culture and climate affect the quality and outcomes of human services and describes the Availability, Responsiveness, and Continuity (ARC) model of organizational effectiveness that the authors developed for improving social service, behavioral health, health care, and other human service organizations. The authors summarize decades of practice and research experience, including organizational improvement efforts, randomized controlled trials, and nationwide studies with hundreds of human services organizations. The book provides a balance between the use ... More
This book explains how organizational culture and climate affect the quality and outcomes of human services and describes the Availability, Responsiveness, and Continuity (ARC) model of organizational effectiveness that the authors developed for improving social service, behavioral health, health care, and other human service organizations. The authors summarize decades of practice and research experience, including organizational improvement efforts, randomized controlled trials, and nationwide studies with hundreds of human services organizations. The book provides a balance between the use of empirical data and applied examples in explaining how human services can be improved. By combining numerous case examples and experiential knowledge with decades of organizational research, readers learn about empirically proven approaches tested in real organizations that are supported with case examples of organizational change. The book explains that creating the organizational social contexts necessary for providing effective services requires three types of organizational strategies. These strategies include organizational tools for identifying and addressing service barriers, principles for aligning organizational priorities to guide improvement, and the development of shared mental models among organizational members to support the principles and tools.
Keywords:
organizational culture,
organizational climate,
organizational social context,
OSC,
ARC,
mental models,
organizational principles,
human service effectiveness,
ARC strategies,
implementation science
Bibliographic Information
| Print publication date: 2018 |
Print ISBN-13: 9780190455286 |
| Published to Oxford Scholarship Online: June 2018 |
DOI:10.1093/oso/9780190455286.001.0001 |
Authors
Affiliations are at time of print publication.
Anthony L. Hemmelgarn, author
Research Scientist, Children's Mental Health Services Research Center, University of Tennessee
Charles Glisson, author
Chancellor's Professor, University Distinguished Professor, University of Tennessee, College of Social Work
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