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Next in Line – Lowered Care Expectations in the Age of Retail- and Value-Based Health - Oxford Scholarship Online
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Next in Line: Lowered Care Expectations in the Age of Retail- and Value-Based Health

Timothy J. Hoff


The doctor-patient relationship is besieged by several forces transforming the health care system at the present time, particularly the introduction of retail thinking that seeks to turn patients into consumers. This book examines how the relationship has changed and continues to evolve within a care delivery context that is more corporatized, value-driven, metric-oriented, and transactional than ever before. Through the voices of doctors and patients, combined with an in-depth analysis of bigger system trends, it finds that relational care characterized by proven interpersonal and humane feat ... More

Keywords: doctor-patient relationship, retail health care, corporate care, relational health care, doctor-patient experience, patient expectations, physician expectations

Bibliographic Information

Print publication date: 2017 Print ISBN-13: 9780190626341
Published to Oxford Scholarship Online: October 2017 DOI:10.1093/oso/9780190626341.001.0001


Affiliations are at time of print publication.

Timothy J. Hoff, author
Professor of Management, Healthcare Systems, and Health Policy, Northeastern University