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Lives on the LineHow the Philippines became the World's Call Center Capital$
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Jeffrey J. Sallaz

Print publication date: 2019

Print ISBN-13: 9780190630652

Published to Oxford Scholarship Online: August 2019

DOI: 10.1093/oso/9780190630652.001.0001

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One Job, Many Lives

One Job, Many Lives

(p.3) 1 One Job, Many Lives
Lives on the Line

Jeffrey J. Sallaz

Oxford University Press

The lives of five workers, in three countries, can tell us much about the world of work today. Ashley, a young American, takes a job in a call center following a family tragedy, but quits it as soon as she is able. Mina, an Indian woman, must leave the industry because the men in her life believe that a “call center job equals a call girl job.” Daisy, from a rural province in the Philippines, desperately seeks call center work as a way to achieve independence. She aspires to be like her cousin Belle, a proud and sophisticated transgender call center agent. Joy, meanwhile, forgoes her dream to migrate and become a nurse in order to stay in the Philippines and make a decent living answering calls.

Keywords:   gender, survival, breadwinning, job, call center, patriarchy

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