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Lives on the LineHow the Philippines became the World's Call Center Capital$
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Jeffrey J. Sallaz

Print publication date: 2019

Print ISBN-13: 9780190630652

Published to Oxford Scholarship Online: August 2019

DOI: 10.1093/oso/9780190630652.001.0001

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Labor

Labor

Seeking the Philippine Dream

Chapter:
(p.87) 5 Labor
Source:
Lives on the Line
Author(s):

Jeffrey J. Sallaz

Publisher:
Oxford University Press
DOI:10.1093/oso/9780190630652.003.0005

For a new generation of young and educated Filipinos, call center work represents a means to fulfill the Philippine dream. In the megacity of Manila, thousands graduate each year from colleges with degrees in vocational fields such as nursing, accounting, and education. It has long been expected that these graduates would go abroad to work and support their families back home. Those who stayed at home could expect to be impoverished professionals. Call center jobs now allow them to remain in their country yet still achieve the Philippine dream. Correspondence analysis of a sample of sixty Filipino call agents reveals patterned variation in terms of their gender identities, resources, obligations, and aspirations.

Keywords:   migration, breadwinning, mobility, work, vocation

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