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Handbook of Strategic 360 Feedback

Allan H. Church, David W. Bracken, John W. Fleenor, and Dale S. Rose

Abstract

Strategic 360 Feedback is defined as (a) having content derived from the organization’s strategy and values; (b) creating data that are sufficiently reliable and valid to be used for decision-making; (c) being integrated into talent management and development systems; and (d) being inclusive of all candidates for assessment. The handbook contains 31 chapters by leading practitioners in the field, organized into five major sections: 360 for Decision Making, 360 for Development, Methodology and Measurement, Organizational Applications (Case Studies), and Critical and Emerging Topics. It presents ... More

Keywords: 360 Feedback, talent management, assessment, leadership development, organization development, high-potential, coaching, team development, performance management, alternate forms of feedback

Bibliographic Information

Print publication date: 2019 Print ISBN-13: 9780190879860
Published to Oxford Scholarship Online: April 2019 DOI:10.1093/oso/9780190879860.001.0001

Authors

Affiliations are at time of print publication.

Allan H. Church, editor
PepsiCo

David W. Bracken, editor
Kaiser Graduate Studies

John W. Fleenor, editor
Center for Creative Leadership

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Contents

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Front Matter

Title Pages

Foreword

Contributors

1 Introduction and Overview to The Handbook of Strategic 360 Feedback

Allan H. Church, David W. Bracken, John W. Fleenor, and Dale S. Rose

2 What Is “Strategic 360 Feedback”?

David W. Bracken

Section I 360 for Decision-Making

3 Best Practices When Using 360 Feedback for Performance Appraisal

Emily D. Campion, Michael C. Campion, and Michael A. Campion

4 Historical Challenges of Using 360 Feedback for Performance Evaluation

Manuel London and James W. Smither

5 Technological Innovations in the Use of 360 Feedback for Performance Management

Steven T. Hunt, Joe Sherwood, and Lauren M. Bidwell

6 Strategic 360 Feedback for Talent Management

Allan H. Church

7 Using Stakeholder Input to Support Strategic Talent Development at Board and Senior Executive Levels

Paul Winum

Section II 360 for Development

8 Application of 360 Feedback for Leadership Development

Cynthia McCauley and Stéphane Brutus

9 Moving Beyond “The Great Debate”

Jason J. Dahling and Samantha L. Chau

10 Team Development With Strategic 360 Feedback

Allison Traylor and Eduardo Salas

11 From Insight to Successful Behavior Change

Kenneth M. Nowack

12 Integrating Personality Assessment With 360 Feedback in Leadership Development and Coaching

Robert B. Kaiser and Tomas Chamorro-Premuzic

13 Strategic 360 Feedback for Organization Development

Allan H. Church and W. Warner Burke

Section III 360 Methodology and Measurement

14 Factors Affecting the Validity of Strategic 360 Feedback Processes

John W. Fleenor

15 Can We Improve Rater Performance?

David W. Bracken and Christopher T. Rotolo

16 Rater Congruency

Adrian Furnham

17 Is 360 Feedback a Predictor or Criterion Measure?

Elaine D. Pulakos and Dale S. Rose

Section IV Organizational Applications

18 The Journey From Development to Appraisal

Tracy M. Maylett

19 Harnessing the Potential of 360 Feedback in Executive Education Programming

Jay A. Conger

20 An Alternative Form of Feedback

Lorraine Stomski

21 Mitigating Succession Risk in the C-Suite

Seymour Adler

22 Integrating Strategic 360 Feedback at a Financial Services Organization

William J. Shepherd

23 Leveraging Team 360 to Drive Business-Enhancing Change Across the Enterprise at Whirlpool Corporation

Stefanie Mockler, Rich McGourty, and Keith Goudy

24 What Kind of Talent Do We Have Here?

Christine Corbet Boyce and Beth Linderbaum

Section V Critical and Emerging Topics

25 360 Feedback Versus Alternative Forms of Feedback

Dale S. Rose

26 Gender, Diversity, and 360 Feedback

Anna Marie Valerio and Katina Sawyer

27 Using Analytics to Gain More Insights From 360 Feedback Data

Alexis A. Fink and Evan F. Sinar

28 The Ethical Context of 360 Feedback

William H. Macey and Karen M. Barbera

29 The Legal Environment for 360 Feedback

John C. Scott, Justin M. Scott, and Katey E. Foster

30 Using 360 Feedback to Shape a Profession

Dave Ulrich

31 The Handbook of Strategic 360 Feedback

Allan H. Church, David W. Bracken, John W. Fleenor, and Dale S. Rose

End Matter

About the Editors

Name Index

Subject Index