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Employee Surveys and Sensing – Challenges and Opportunities - Oxford Scholarship Online
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Employee Surveys and Sensing: Challenges and Opportunities

William H. Macey and Alexis A. Fink


This volume comprises 27 chapters focused on the design and execution of employee survey programs. These chapters reflect the latest advances in technology and analytics and a pervasive emphasis on driving organizational performance and effectiveness. The individual chapters represent the full range of survey-related topics, including design, administration, analysis, feedback, and action-taking. The latest methodological trends and capabilities are discussed including computational linguistics, applications of artificial intelligence, and the use of qualitative methods such as focus groups. E ... More

Keywords: employee engagement, survey design, survey administration, artificial intelligence, privacy, strategic climate, analytics, employee feedback, action-taking, passive data collection

Bibliographic Information

Print publication date: 2020 Print ISBN-13: 9780190939717
Published to Oxford Scholarship Online: May 2020 DOI:10.1093/oso/9780190939717.001.0001


Affiliations are at time of print publication.

William H. Macey, editor
Senior Research Fellow, CultureFactors, Inc

Alexis A. Fink, editor
Vice President, People Analytics and Workforce Strategy, Facebook

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1 Surveys and Sensing

William H. Macey and Alexis A. Fink

Section 1 Surveys as a Component of Talent Analytic Strategy

2 Strategic Surveying for Driving Organizational Change

Karen B. Paul and Kristofer J. Fenlason

5 Lifecycle Surveys

Jeffrey M. Saltzman, Scott M. Brooks, and Victoria Hendrickson

7 Focus Groups

Jeffrey M. Cucina and Ilene F. Gast*

8 Strategic Climate Research

Benjamin Schneider

9 The Unique Role of Corporate Culture in Employee Listening Systems

Daniel Denison, Marcus W. Dickson, Michelle W. Mullins, and Jessie Sanchez

10 Employee Preferences

Diane L. Daum and Jennifer A. Stoll

11 How Did We Do?

Elizabeth A. McCune and Sarah R. Johnson

12 Writing Organizational Survey Items That Predict What Matters in Organizations

Daniel J. Ingels, Kathryn E. Keeton, and Christiane Spitzmueller

13 Open-Ended Questions

Subhadra Dutta and Eric M. O’Rourke

14 Is the Engagement Survey the Only Way?

Madhura Chakrabarti and Elizabeth A. McCune

Section 2 Analyzing Data to Tell the Survey Story

15 Mechanics of Survey Data Analysis

Melinda J. Moye and Alison L. O’Malley

17 Linkage Analysis

Shawn M. Del Duco, Patrick K. Hyland, David W. Reeves, and Anthony W. Caputo

18 Optimizing Differences Between Groups Is Important

Paul D. Bliese, Eliza W. Wicher, and Dhuha Abdulsalam

19 Data Visualization

Evan F. Sinar

21 Action Taking Augmented by Artificial Intelligence

Sara P. Weiner and Melissa McMahan

Section 3 Challenges and Opportunities

23 Employee Survey Research

Lewis K. Garrad and Patrick K. Hyland

24 From Identified Surveys to New Technologies

Lise M. Saari and Charles A. Scherbaum

Section 4 The Status Quo and the Continuing Evolution of Survey Research

26 Current and Future Trends in Employee Survey Practice

Christopher T. Rotolo, Christina R. Fleck, and Brittnie Shepherd