Socio-Informatics— Practice Makes Perfect?
The last 25 years have seen a small revolution in our approach to the understanding of new technology. It has become a founding assumption of computer-supported cooperative work (CSCW) and human–computer interaction (HCI) that in the future, if not already, most computer applications will be socially embedded, meaning that they will become infrastructures (in some sense) for the development of the social practices that they are designed to support. This will be true in an ever-increasing variety of domains and living conditions. Assuming that IT artifacts have to be understood in this sociotechnical way, traditional criteria for good design in computer science, such as performance, reliability, stability, or usability, arguably need to be supplemented by methods and perspectives that illuminate the way in which technology and social practice are mutually elaborating....
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