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The Marketization of Employment ServicesThe Dilemmas of Europe's Work-first Welfare States$
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Ian Greer, Karen N. Breidahl, Matthias Knuth, and Flemming Larsen

Print publication date: 2017

Print ISBN-13: 9780198785446

Published to Oxford Scholarship Online: August 2017

DOI: 10.1093/oso/9780198785446.001.0001

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Employment Relations and Labor Process

Employment Relations and Labor Process

Institutional Disorganization and Management Control

with Graham Symon and Johannes Kirsch

(p.106) 5 Employment Relations and Labor Process
The Marketization of Employment Services

Graham Symon

Johannes Kirsch

Oxford University Press

The resource squeeze and uncertainty exacerbated by marketization can lead to disorganization trends in employment relations and tight management control in the labor process. This chapter presents findings from interviews with managers, worker representatives, and front-line workers concerning worker voice, pay setting, job insecurity, performance management, professional autonomy, and staff–client interactions. Management control in the labor process is directly related to the quality of the service, since they include the amount of interaction (whether there is a speedup), its nature (whether it is narrowly focused on job outcomes), and its distribution (whether there is creaming and parking). We show that the extent to which these outcomes differ within countries depends on degrees of resource scarcity and uncertainty specific to each market segment.

Keywords:   comparative employment relations, market segment, labor process, uncertainty, resource scarcity, institutional disorganization, management control, worker voice, pay, job insecurity

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