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The Marketization of Employment ServicesThe Dilemmas of Europe's Work-first Welfare States$
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Ian Greer, Karen N. Breidahl, Matthias Knuth, and Flemming Larsen

Print publication date: 2017

Print ISBN-13: 9780198785446

Published to Oxford Scholarship Online: August 2017

DOI: 10.1093/oso/9780198785446.001.0001

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(p.163) 7 Conclusion
The Marketization of Employment Services

Ian Greer

Karen Breidahl

Matthias Knuth

Flemming Larsen

Oxford University Press

The failures of the work-first welfare state are in large part the failures of marketization. This book has discussed the specific practices of market making at the level of the transaction and their consequences for managers and front-line workers and for governance overall in the three countries. But it leaves additional questions about the effects of marketization—as we define it—on the performance of services, the effects of choices related to the four dilemmas, the international spread of marketization, resistance to marketization, the relationship between austerity and marketization, the incremental reversal of marketization, and the insourcing phenomenon. We conclude with broader lessons beyond employment services and reflections on the future of marketization.

Keywords:   resistance to marketization, performance of employment services, dilemmas, austerity, reversal of marketization, insourcing of employment services, public-services transactions, governance, front-line workers, managers

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