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Police Community Support OfficersCultures and Identities within Pluralised Policing$
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Megan O'Neill

Print publication date: 2019

Print ISBN-13: 9780198803676

Published to Oxford Scholarship Online: June 2019

DOI: 10.1093/oso/9780198803676.001.0001

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What Do Police Community Support Officers Do?

What Do Police Community Support Officers Do?

(p.47) 3 What Do Police Community Support Officers Do?
Police Community Support Officers

Megan O'Neill

Oxford University Press

Chapter 3 presents a detailed account of what Police Community Support Officers (PCSOs) do in their daily work, and the skills seen as essential in these tasks. It begins with a discussion of a ‘typical’ day for a PCSO in terms of its overall structure. It then considers the types of activities in which PCSOs engaged during the research, such as crime control or enforcement-related tasks, community engagement tasks, administrative tasks, and finally emergency-related work. The chapter then moves to the skills which were the most important for PCSOs to master: communication and the development of local knowledge. These analyses identify the ideal PCSO ‘performance’ which PCSOs will learn upon joining the organization and present and defend to their police officer colleagues and to the community members with whom they interact. This discussion utilizes observations and interviews from the staff and officers of the six neighbourhood teams who participated in this study.

Keywords:   Police Community Support Officer, Police Community Support Officer tasks, crime control, enforcement, community engagement, administrative tasks, emergency response, communication, local knowledge

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