Skillful Performance: Enacting Capabilities, Knowledge, Competence, and Expertise in Organizations
Skillful performance has become one of the most perennial and critical questions within management and organization studies (MOS). This introductory chapter discusses how skillful performance has been conceptualized and investigated in three main interrelated research areas within MOS, namely strategic management, organizational learning and knowledge management, and human resource management. It critically scrutinizes these bodies of literatures, showing that while they have generated an abundance of knowledge about what characterizes the properties of the capabilities, knowledge, competence, and expertise related to skillful performance, they have considerably less to say about how they are enacted in skillful performance. As a way forward, the chapter introduces a range of process-based approaches to advance our understanding of how capabilities, knowledge, competence, and expertise are enacted in the skillful performance of individuals, groups, and organizations.
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