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The Civil Procedure Rules at 20$
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Andrew Higgins

Print publication date: 2020

Print ISBN-13: 9780198863182

Published to Oxford Scholarship Online: October 2020

DOI: 10.1093/oso/9780198863182.001.0001

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PRINTED FROM OXFORD SCHOLARSHIP ONLINE (oxford.universitypressscholarship.com). (c) Copyright Oxford University Press, 2021. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 28 October 2021

Reform of Civil Justice

Reform of Civil Justice

(p.281) 19 Reform of Civil Justice
The Civil Procedure Rules at 20

Richard Goodman

Oxford University Press

This chapter sets out the HMCTS approach to its reform programme that first originated in September 2016, when the then Lord Chief Justice and Lord Chancellor, together with the Senior President of Tribunals, set out their joint vision for a reformed, modernised justice system, one that would combine its ‘respected traditions with the enabling power of technology’. The aim of programme is to develop a digital system of civil justice which is increasingly open to all and progressively easier, and more efficient, to run. The need for reform is beyond doubt. Countless reviews and studies have highlighted significant weaknesses of a system that has long been beset by complex, paper-based processes and crippling costs. Our approach to reform deliberately eschews the risky ‘big bangs’ familiar to many reforms, instead favouring incremental change. It involves testing again and again new digital ways of working with real members of the public to establish what works best. In practice, the reforms mean building new, intuitive ways for the public—and their representatives—to structure, submit, and manage claims online. Early feedback, including from the new Online Civil Money Claims Service, suggests higher levels of engagement with the process and high levels of user satisfaction.

Keywords:   HMCTS reform programme, access to justice, money claims online, court hearings, court houses, electronic filing processes

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